Official Payments Visa, American Express, Discover Network, MasterCard, E-Check, MoneyGram®, Bill Me Later®, Green Dot MoneyPak®
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FAQs
General

 
Quick Reference Help
To help Official Payments Customer Service Representatives assist you with your questions, please have the following information handy when you e-mail or call us:

  • • Name of the government entity you want to pay (e.g. Internal Revenue Service, New York State, or Bexar County, TX).
  • • Amount you want to pay.
  • • Contact e-mail address or telephone number where you can be reached.
  • • Confirmation number and the last four digits of your credit or debit card number, if you have already made a payment.

Online Payment Inquiries
E-mail our Customer Service Department directly at customerservice@officialpayments.com or dial 1-800-487-4567 for Customer Service assistance (Good Friday Holiday).
Federal Payment Inquiries
Toll-free 1-877-754-4413
[ Automated Telephone Service 24/7 ]

State Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

Local Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

High Balance Payment Inquiries ($100,000 or greater)
Toll-free 1-888-889-7228
[ Good Friday Holiday ]
International
1-334-321-4567
[ Good Friday Holiday ]

Pay By Phone
Personal Taxes: 1-800-2PAY-TAXsm (1-800-272-9829)
[ Automated Telephone Service, 24/7 ]

TurboTax Payment Inquiries
Toll-free 1-866-382-6819
[ Good Friday Holiday ]

Note: Because our business deals with credit and debit card payments of taxes and fees, our customer service representatives may request personal information such as your Social Security Number and credit or debit card number in order to assist you. We are committed to preserving your privacy and the security of your transaction. For more information, visit our Privacy Policy.
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Copyright © 2014 Official Payments Corporation. All Rights Reserved.
Official Payments Corporation is a licensed money transmitter in 44 states, the District of Columbia, and Puerto Rico. Official Payments is not required to be licensed as a money transmitter in Indiana, Massachusetts, Montana, New Mexico, South Carolina or Wisconsin.
 
TRUSTe Authorized IRS Payment Provider Since 1999