Official Payments Privacy Statement
Last Modified: January 15, 2019
Official Payments ("OPAY," "we," or "us") is committed to protecting your privacy and to gaining and maintaining your trust by following a core set of principles:
Your privacy is important to us. Please read this Privacy Statement carefully to understand what information OPAY collects from and about you, through our interactions with you and your use of our website, www.officialpayments.com (the "Site"), products, or services, and how we use and disclose that information. It also describes your choices regarding use, access, correction, and deletion of your personal information.
1. User Acceptance of Privacy Statement
2. Information Collection
Information You Provide: In general, you can visit the Site without providing personal information. However, OPAY collects the following personal information from you when you choose to provide it. Please note that, if you decline to provide the requested information, you may not be able to take full advantages of the Site and its features, make a payment, or otherwise use OPAY's products and services.
Information Automatically Collected: When you use and interact with the Site, OPAY uses various technologies to collect information about you automatically. For example, we may automatically collect browser type, device type, operating system, the unique device identifier of any of your computer(s) or device(s) that are used to access the Site, software version, Internet Protocol ("IP") address, geolocation, phone model, phone operating system, and the domain name from which you accessed the Site. We also may collect information about your use of the Site, including the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or site usage data, emails that you open, forward, or click-through to our Site, and other sites that you may visit.
We may use the following technologies to collect this information:
Information Collected from Other Sources: We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic and lifestyle information). We may use this information to help us maintain the accuracy of the information that we collect, to target our communications so that we can inform you of products, services, or other offers that may be of interest to you, and for internal business analysis or other business purposes.
Combination of Information: We may combine the information that we receive from and about you, including information you provide to us and information that we automatically collect through our Site, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
3. Information Use
OPAY may use the information collected from and about you in the following ways:
4. Information Disclosure
OPAY may disclose the information collected from and about you in a number of ways. OPAY does not sell or rent any of your personal information and will not share any of your personal information with third parties except in the circumstances described below, as otherwise described to you at the point of collection, or with your permission.
5. Your Choices and Opt Outs
Tracking Options and California Do Not Track Disclosures: You may adjust your browser or operating system settings to limit tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser or operating system to learn how to change your tracking settings or cookie preferences. On your mobile device, you can adjust your privacy and advertising settings to limit tracking for advertising or control whether you receive more relevant advertising.
You can also opt out of data collection or use by some third-party analytics providers by clicking the following links:
Your Rights with Respect to Your Personal Information: If you'd like, you may:
To exercise these rights, please contact our Chief Privacy Officer, at email@example.com. Please do not send us your personal information, other than your name and email address, via email. We will respond to your request to access within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you with services. In addition, we will maintain and use your information for as long as necessary to comply with our legal obligations, resolve disputes, and administer our agreements.
Opting Out: We provide consumers with the ability to opt out of receiving certain communications from OPAY:
6. Information Sharing with Unaffiliated Third Parties
If you provided OPAY with permission to share your personal information with unaffiliated third parties for their marketing purposes, you may opt out of such disclosure by contacting us at firstname.lastname@example.org.
7. Data Storage and Privacy Shield
Your personal information will be transferred to, stored and processed on servers in, and subject to the laws of the United States, where data protection and other laws may differ from those of your country of residence. To help ensure we respect your data privacy rights and protect the transfer of your personal information to the United States, where it will be processed and stored, we comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce, We also require that our third-party service providers comply with the Privacy Shield or another mechanism permitted under applicable EU and Swiss data protection law(s) for the transfer and processing of personal information. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov. In certain situations, OPAY may be required to disclose your personal information in response to lawful inquiries or requests by public authorities, including to meet national security or law enforcement requirements and to respond to judicial process, in countries in which we operate.
The U.S. Federal Trade Commission has jurisdiction over OPAY's compliance with the Privacy Shield. If you have any questions or concerns, please contact us at email@example.com. If you have an unresolved concern after contacting us directly, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described here, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
OPAY recognizes the importance of children's safety and privacy on the Internet. For this reason, we do not intentionally collect personal information from children under the age of 13, nor do we offer content targeted to children under 13.
The security of your information is very important to us. We take commercially reasonable precautions consistent with applicable regulatory requirements and applicable published security standards, including encryption as outlined in the Payment Card Industry Data Security Standard (PCI DSS), to protect the personal information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. As a result, we cannot guarantee absolute security.
10. Links to Other Sites
The Site may contain links to other third-party sites, which may have privacy policies that differ from our own. Please note that we are not responsible for the practices of these third-party sites, and they are not covered by this Privacy Statement. We encourage you to be aware when you leave our Site and to review the privacy policies of these sites.
11. Revisions to Privacy Statement
We may amend this Privacy Statement from time-to-time, and at any time. If we make updates, we will revise the "Last Modified" date posted at the top of this Privacy Statement. Any updates to the Privacy Statement become effective when we post the updates to our Site. If we make any material changes, we will notify you by email or by a notice on this Site prior to the change becoming effective. OPAY encourages you to periodically review the Privacy Statement for changes. Your continued use of the Site following the posting of changes will mean that you accept those changes.
12. Other Important Information
California residents: In accordance with California law, we will not share information we collect about you with companies outside of OPAY except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.
Texas residents: If you have a complaint, first contact OPAY at 1-800-487-4567 or email at firstname.lastname@example.org. If you still have an unresolved complaint, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294; 1-877-276-5554 (toll free); http://www.dob.texas.gov/
Vermont residents: In accordance with Vermont law, we will not share information we collect about you with companies outside of OPAY except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.
13. Contact Us
If you have any questions or comments related to this Privacy Statement, please contact our Chief Privacy
Officer, via email at email@example.com or: