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How To File A Complaint
Official Payments is here to help you and resolve any issue with our service. As a first step, please contact Official Payments Customer Service Center for assistance in resolving any issue with our services. Please visit our FAQs section for complete details on Customer Service, including toll-free phone numbers and email contact information. You may also contact us by postal mail if you wish:

Official Payments Corporation
Customer Service Department
177 Technology Parkway
Auburn, AL 36830
Email: customerservice@officialpayments.com

If you feel that your question or issue with regard to the state, local or other payments provided by Official Payments remains unresolved after contacting us, you may contact the specific client to whom your payment was directed. The following U.S. states provide specific contact information regarding the money transmission services provided by Official Payments:


Residents of Colorado

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202


Residents of Minnesota

CONSUMER FRAUD WARNING

Consumers are warned that fraud can and does occur. Please call Official Payments toll-free at 800-487-4567 to report fraud or suspected fraud.


Residents of Texas

NOTICE

If you have a complaint, first contact the consumer assistance division of Official Payments Corporation at 1-800-487-4567. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail ....... Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number .......... 1-877-276-5554 (toll free)
Fax Number ........................ 1-512-475-1313
E-mail Address .................. consumer.complaints@dob.texas.gov
Website Address ............... www.dob.texas.gov


Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.

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Official Payments Corporation is a licensed money transmitter in 44 states, the District of Columbia, and Puerto Rico. Official Payments is not required to be licensed as a money transmitter in Indiana, Massachusetts, Montana, New Mexico, South Carolina or Wisconsin.
 
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