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Schedule Payments\AutoPay - Questions
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Schedule Payments\AutoPay - Answers
1. How do I schedule a payment?
You can conveniently schedule a one- time or recurring automatic payment by clicking the Schedule Payments link in the My Account features and services menu in the left hand margin. Official Payments also offers several steps within the payment process where you may opt to automate future repetitions of your payment. Note: Scheduling Payments is not available for every client that Official Payments works with.

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2. What is a Scheduled Payment (AutoPay)?
Also known as AutoPay, Schedule Payments is an Official Payments' Internet feature exclusively for customers who have registered and established a My Account profile. Schedule Payments/AutoPay is an automated payment feature that enables the convenient scheduling of future payments, both on a one-time and recurring basis. Once you have registered and set up a one time or recurring payment no further action is required. Your payments will be made on time, every time, through our secure system. You will receive e-mail notification of upcoming payments and a confirmation e-mail once each payment has been processed. The Schedule Payments/AutoPay feature can be accessed any time by clicking on the Schedule Payments link in the features and services menu on the left side of the page.

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3. How does Scheduling Payments work?
It's easy! Just follow our quick easy process and you can schedule up to a full year of payments in advance. To access the feature, select "Schedule Payments" from the features and services menu located in the left hand margin. Any payment information you provide during the process will be encrypted, stored and then processed automatically on the specified dates. You receive an e-mail notification reminder of an upcoming scheduled payment and a confirmation e-mail of each successfully processed payment.

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4. What are the benefits of using Schedule Payments?
Scheduling payments through Official Payments saves you time and allows you to rest easy knowing all of your obligations are being handled by a trusted provider. For example, if you have a recurring payment that you make on a monthly basis, you must remind yourself that your payment is due, write a check, use a stamp, and trust that it will get to the right place on time. By using Schedule Payments, we remember and make the payment for you. No fuss, no worry. We remind you by e-mail that a scheduled payment is pending and, following each successful payment, we send you a confirmation e-mail for your records.

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5. Who is eligible to use Schedule Payments?
You must be a registered user of My Account in order to use Schedule Payments. Schedule Payments is available to federal income taxpayers who are making personal income or business tax payments to the IRS. This feature is also available for selected states, counties and municipalities.

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6. What do I need in order to sign-up for access to AutoPay for Scheduling Payments?
Simply select "Schedule Payments" from the features and services menu located in the left hand margin. We will guide you through everything you need to do to sign-up and set-up your payments. A My Account profile is required to access this feature.

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7. Can I cancel a scheduled payment?
Yes. Individual scheduled payments, as well as an entire AutoPay set-up schedule may be cancelled at any time. Simply log into My Account and, through the Dashboard, you will be able to View, Edit, and Delete scheduled payments.

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8. How do I cancel a scheduled Payment?
Simply log into My Account and through the Dashboard, you will be able to View, Edit, and Delete scheduled payments. You will receive an e-mail confirming your cancellation.

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9. Can I change or modify an existing Scheduled Payment/AutoPay set-up?
Yes. Any Schedule Payments/AutoPay set-up can be changed or modified. Payment amounts, payment dates, e-mail address and credit card or debit card information can be changed at any time. Go to the My Account Dashboard, select the "My Scheduled Payments" tab and click to "Manage My Scheduled Payments" You will be presented with a list of all your scheduled payments, with options to view, edit, and delete them.

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10. Is there a limit to the number of payments I can schedule?
No. There is no limit to the number of payment schedules you can set up. For the present time, however, federal income taxpayers are limited to a total of two payments per Social Security Number (or Employer Identification Number) and tax return type (e.g., 1040, 4868, 940) during the same year (1040, 940), quarter (1040ES, 941) or month (Installment Agreement) whether they're made manually or through Schedule Payments/AutoPay.

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11. Is there a limit to the number of scheduled payments that can be established for each payment schedule?
Yes. You are limited to 12 monthly payments. Prior to your last scheduled payment date, you will receive an e-mail notification that there is one payment remaining on your existing payment schedule. You will have the ability to schedule additional payments at the beginning of each year.

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12. Can I use more than one credit card or debit card with Scheduled Payments/AutoPay?
Yes. . However, you are limited to one credit card or debit card for each payment schedule. For example, you may establish two separate payment schedules for a single payment obligation, e.g., an IRS Installment Agreement and use a different credit/debit card for each schedule. Also, different credit cards or debit cards may be used with different payment schedules set-ups that have been established for different Official Payments clients.

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13. What should I do if there is a problem with my Scheduled Payment?
If a problem is encountered in the processing of your payment, you will be notified by e-mail and instructed to contact Official Payments' Customer Service using a toll-free number. Inform our Customer Service Representative that you received an e-mail from us notifying you of an unsuccessful scheduled payment.

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14. Who do I contact if I have a problem or a question about Scheduling Payments using AutoPay?
For federal payments, please contact our Customer Service staff at 1-800-487-4567 and press option #5. For state and local payments, please contact our Customer Service staff at 1-888-357-8394 and press option #5.

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15. When should I schedule my payments?
While a payment can be scheduled on any day of your choosing (and payments will be processed on that day), we recommend that you schedule the payment one to two days prior to the due date in case any problems are encountered with your payment.

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16. Can I schedule a payment for any of the clients listed on your website?
No. This feature is currently available to federal income taxpayers who are paying their personal income taxes or business taxes to the IRS. Schedule Payments/AutoPay is also available for certain States, counties and municipalities.

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17. Will I receive a confirmation that my payment schedule has been established?
Yes. Upon completion of a scheduled payment set-up, you will receive a confirmation e-mail verifying the payment schedule that you created.

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18. What would prevent me from receiving my Scheduled Payments/AutoPay confirmation e-mail?
Confirmation and other Schedule Payments/AutoPay related e-mails will contain a sender e-mail address of customerservice@officialpayments.com and the subject will contain the words "AutoPay". Some spam-filtering software may be configured to prevent the delivery of e-mails from certain addresses. To ensure receipt of your Schedule Payments/AutoPay confirmation e-mails, any spam-filtering software should be configured to allow receipt of e-mails from this e-mail address.

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19. How do I change my e-mail address on my Scheduled Payments set-up?
From anywhere on our website, just click on the Payment Dashboard, select "My Scheduled Payments", and click on "Manage My Scheduled Payments". The resulting page will allow you to change the e-mail address.

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20. If I'm not a registered user on your website, can set-up Scheduled Payments?
No. You must be a registered user. To sign up, simply click the "Sign-Up" link from the My Account features and services menu in the left hand margin.

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21. How does Official Payments ensure that my confidential information is secure?
Official Payments does not share confidential information with anyone other than that which is minimally required by the government entity for which your payment is directed in order that it may be properly applied. In no event is your credit or debit card information ever shared with anyone including the government entity receiving your payment. Please see our Privacy Policy for more information.

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