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FAQs
My AccountAbout My Account

 
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My Account - Questions
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About My Account - Answers
1. What is MyAccount?
My Account is Official Payments' program for registered users. By setting up a My Account profile you can set e-mail payment reminders, schedule one time or automatic recurring payments, establish and use pre-filled personal information and view your payment history.

Registering for My Account is not required for making a payment. It does make the payment process faster and easier for you. It stores personal information such as your name and address and then pre-populates the payment site, saving you a step or two.

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2. What is My Account Dashboard?
The My Account Dashboard provides a snapshot of all your Official Payments' activities. By registering for My Account and using the Dashboard you can do the following:

  • • Setup Payment Reminders
  • • Schedule one time or recurring payments (AutoPay)
  • • View payment history
  • • Edit personal information (Names, address, e-mail, phone number, etc.)
  • • Change your password

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3. Why would I sign up/register for My Account?
My Account registration makes paying through Official Payments even more convenient and easier. By registering for My Account and using the Dashboard you can do the following

  • • Setup Payment Reminders
  • • Schedule one time or recurring payments (AutoPay)
  • • View payment history
  • • Edit personal information (Names, address, e-mail, phone number, etc.)
  • • Change your password
  • • Store multiple credit cards within a secure environment to use when making payments (E-Wallet).

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4. Who can sign up for My Account?
Anyone using Official Payments' service can sign up for My Account. Sign-up is quick, easy and free. You simply click "Sign-Up" in the My Account panel that appears on the left side of your screen to start registration.

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5. How do I sign up for My Account?
To sign up for My Account all you need to do is provide some basic personal information including your name, address, phone number and email address. You will receive an e-mail to the address you provided, and simply click the verification link to complete the set-up process. Your information is then securely stored and you'll enjoy all the benefits of My Account, including a faster payment process the next time you log in.

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6. Do I have to register in order to make a payment?
No, you do not have to register in order to make a payment. However, registration enables users to schedule payments, receive payment reminders, expedite the payment process and access their complete transaction history. If you choose not to register and wish to make a payment, you can visit our home page, select a payment category (federal, state, local or education) and click "Make a Payment" within your selected payment category. You can also chose "Make a Payment" from anywhere on our site by selecting "Payment Center" located on the top navigation bar. Also, you do not have to register to determine the convenience fee. Simply click on "Payment Center" from the top navigation bar and select "Fee Calculator".

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7. What will you do with my information after I register?
When you register with Official Payments, your information is not shared with any third parties or outside company. Your personal information and payment history are available only to you, and only if you provide the correct password you created during the My Account registration process. You can edit or delete your information at any time. You may also cancel your My Account registration at any time by emailing us at customerservice@officialpayments.com. For more information on our Privacy Policy, click here.

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8. When I enter my information during registration is it secure?
We have hardware and software safeguards in place to protect your information. We require that you use a browser that supports a minimum of 128-bit encryption and Secure Sockets Layer (SSL) protocol to provide the highest level of security available.

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9. What if I forget my password?
If you do not know your password, but you know the e-mail address you originally signed up with, you will be asked to answer the challenge question you provided at sign up. By answering this question correctly, your password will be e-mailed to you. If you do not know the e-mail address you originally provided at registration, please contact customer service at 1-800-487-4567 and press option # 5.

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10. Why do I have to re-login to My Account?
Your My Account information for federal payments made at www.officialpayments/fed is stored separately from your state and local payments made at www.officialpayments.com.

If you are on our website dedicated to federal tax payments and want to make a state or local payment, you will be redirected to our main website and required to re-login to My Account.

If you are on our main website www.officialpayments.com and want to make a federal tax payment, you will be redirected to our website dedicated to federal tax payments and required to re-login to My Account.

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11. What if I don't receive a My Account verification email?
If you don't receive an e-mail asking you to confirm your My Account set-up, please check your spam or junk mail box. If you still can't find it, please call Customer Service at 1-800-487-4567 for assistance.

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Official Payments Corporation is a licensed money transmitter in 44 states, the District of Columbia, and Puerto Rico. Official Payments is not required to be licensed as a money transmitter in Indiana, Massachusetts, Montana, New Mexico, South Carolina or Wisconsin.
 
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