ACI Payments, Inc. is here to help you and resolve any issue with our service.
As a first step, please contact ACI Payments, Inc. Customer Service Center for assistance in resolving any issue with our services:
ACI Payments, Inc.
Customer Service Department
6060 Coventry Drive
Elkhorn, NE 68022
Phone: 1-800-487-4567
Email: customerservice@acipayonline.com
If you feel that your question or issue with regard to the state, local or other payments provided by Official Payments remains unresolved after contacting us, you may contact the specific client to whom your payment was directed. The following U.S. states provide specific contact information regarding the money transmission services provided by Official Payments:
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money
transmission activities in Colorado, including the sale of money orders,
transfer of funds, and other instruments for the payment of money or credit
are required to be licensed by the Colorado Division of Banking pursuant to
the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If there are questions or concerns regarding a transaction with a licensee,
please contact the Colorado Division of Banking at 303-894-7575 or by mail at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
Section 11-110-120, C.R.S. requires that money transmitters and money order
companies post this notice in a conspicuous, well-lighted location visible to customers.
If you have questions or complaints with respect to any aspect of the money transmission activities conducted at this location,
you may contact the Minnesota Department of Commerce.
Contact Us
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Main Office: 651-539-1500
Complaints: 651-539-1600
If you have a complaint contact:
STATE OF NEVADA
DEPARTMENT OF BUSINESS AND INDUSTRY
FINANCIAL INSTITUTIONS DIVISION
3300 W Sahara Avenue Suite 250, Las Vegas, NV 89102
(702) 486-4120 * Toll free (866) 858-8951 * Fax (702) 486-4563
E-mail: FIDComplaints@fid.state.nv.us
website: www.fid.nv.gov
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at:
E-mail: consumer.services@dfpi.ca.gov
, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.
If you have questions or complaints regarding this money transmission service,
you may contact the North Dakota Department of Financial Institutions:
Contact Us
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Phone: (701)328-9933
Website: https://www.nd.gov/dfi
Email: dfi@nd.gov
NOTICE
If you have a complaint, first contact the consumer assistance division of ACI Payments, Inc at 1-800-487-4567. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:
| In Person or U.S. Mail ....... |
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
|
| Telephone Number .......... |
1-877-276-5554 (toll free) |
| Fax Number ........................ |
1-512-475-1313 |
| E-mail Address .................. |
consumer.complaints@dob.texas.gov |
| Website Address ............... |
www.dob.texas.gov |
Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
- The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
- A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and efforts toward resolution.
- Any suggestions regarding a preferred resolution of the complaint.
