General Information - Questions

What is ACI Payments, Inc.? How is ACI Payments, Inc. affiliated with the government? What do you mean by federal, state, and local payments? How does the payment process work? What payment options can I use to pay my taxes? If I paid my taxes through ACI Payments, Inc., do I still have to file the associated paper form? Why should I use ACI Payments, Inc. to make a payment to a government or other entity using a credit or debit card? Do I need to download any software to use this service? What browsers does ACI Payments, Inc. support? Do you provide access for disabled adults? Who do I contact at ACI Payments, Inc. if I have any questions or need help? What types of payments can I pay using the system? I am an active duty military person stationed at a military or naval base, how do I enter my address information on your system?

General Information - Answers

1. What is ACI Payments, Inc.? ACI Payments, Inc. Corporation is the leading provider of reliable, secure electronic payment options to government and other entities. ACI Payments, Inc. Corporation is a wholly-owned subsidiary of ACI Worldwide, Inc. ACI Payments, Inc.'s proven, trusted Internet and telephone systems enable citizens to pay everything from tax bills to parking citations, using their credit or debit cards. [ T O P ] 2. How is ACI Payments, Inc. affiliated with the government? ACI Payments, Inc. Corporation is a wholly-owned subsidiary of ACI Worldwide, Inc., ACI Payments, Inc. has contracts with federal, state and local government entities. These contracts enable ACI Payments, Inc. to collect and process citizens' tax and other payments on behalf of these entities. Because we work directly with the government agency, your payment is made securely and swiftly, with no delay in processing. [ T O P ] 3. What do you mean by federal, state, and local payments? Federal payments made to the U.S. Treasury for personal and business income tax payments. State payments include both personal income tax payments as well as a wide range of business taxes and fees. Local payments include everything from property and real estate taxes to utility bills to parking and traffic citations. Federal payments are now processed through our dedicated web site - fed.acipayonline.com. The federal payment site is designed in green color scheme while the main ACI Payments, Inc. website uses blue color scheme. All other state and local payments are processed at our main site - acipayonline.com. [ T O P ] 4. How does the payment process work? Federal Payments - Once you submit your payment information to us, your credit or debit card issuer authorizes it and we send it to the Internal Revenue Service. The IRS will validate your Social Security Number or Employer Identification Number and the other tax information you have provided before accepting your payment. Separately, the convenience fee is sent to the ACI Payments, Inc. account. Federal payments are now processed through our dedicated web site fed.acipayonline.com. State & Local Payments - Once you submit your payment information to us, your credit or debit card issuer authorizes it and we send it to the government or other entity. Separately, the convenience fee (minus the processing fees) is sent to the ACI Payments, Inc. account. [ T O P ] 5. What payment options can I use to pay my taxes? We accept Visa, MasterCard, Discover Network, and American Express credit and debit cards. To make a debit card payment you can use a MasterCard or Visa Debit Card or any debit card with Nyce, Pulse or Star logos. Eligible payment options can vary depending on the biller. The accepted payment options will be displayed during the payment process after you select the payment entity. [ T O P ] 6. If I paid my taxes through ACI Payments, Inc., do I still have to file the associated paper form? Each entity has different requirements on the filing of the associated paper forms, and you should check with the government agency to determine their requirements for filing the associated forms. [ T O P ] 7. Why should I use ACI Payments, Inc. to make a payment to a government or other entity using a credit or debit card? Charging your payments on your credit or debit card is fast, convenient, and easy. It helps you defer the payment, giving you flexibility in your cash-flow management. And, if you participate in rewards programs offered by your card issuer, you actually earn rewards for your payments. [ T O P ] 8. Do I need to download any software to use this service? No. Both our Web site and automated Pay by Phone service 1-800-2PAY-TAXsm (1-800-272-9829) are available 24 hours, 7 days a week. [ T O P ] 9. What browsers does ACI Payments, Inc. support? You need to use a browser that supports SSL (Secure Sockets Layer) 128-bit encryption. We recommend that you use the latest versions of browsers such as Microsoft Internet Explorer, Firefox, Google Chrome or Apple Safari. If your browser does not support this encryption and you prefer to pay via telephone, call 1-800-2PAY-TAXsm (1-800-272-9829) . [ T O P ] 10. Do you provide access for disabled adults? In accordance with the Americans with Disabilities Act, ACI Payments, Inc. provides additional customer service for disabled adults or others who require special assistance making a payment. Telecommunication Relay Service (TRS) is available 24 hours a day, seven days a week. To reach TRS in any state, simply dial 711. TRS operators can call 1-877-297-7457 and select option 5 for special assistance with ACI Payments, Inc. Services. [ T O P ] 11. Who do I contact at ACI Payments, Inc. if I have any questions or need help? To help ACI Payments, Inc. Customer Service Representatives assist you with your questions, please have the following information handy when you e-mail or call us: • Name of the government entity you want to pay (e.g. Internal Revenue Service, New York State, or Bexar County, TX). • Amount you want to pay. • Contact e-mail address or telephone number where you can be reached. • Confirmation number and the last four digits of your credit or debit card number, if you have already made a payment. Pay By Phone Toll-free 1-800-2PAY-TAXsm (1-800-272-9829) [ Automated Telephone Service, 24/7 ] Federal Payment Inquiries Toll-free 1-877-754-4413 [ Automated Informational Interactive Voice Response Service, 24/7 ] The Internal Revenue Service (IRS) can be reached at the following toll-free numbers: U.S. Internal Revenue Service Customer Service Inquires Personal Taxes: Toll-free 1-800-829-1040 Business Taxes: Toll-free 1-800-829-4933 Online Payment Inquiries E-mail our Customer Service Department directly at customerservice@acipayonline.com or call Customer Service assistance [ Tuesday, Apr 18: 7:00am - 12:00am CT ] International Payments Inquiries 1-703-653-2499 [ Tuesday, Apr 18: 7:00am - 12:00am CT ] [ T O P ] 12. What types of payments can I pay using the system? You can visit the 'Who Can I Pay' page to see what payments are available in your area. Federal Personal Tax • Form 1040 Balance Due • Form 1040 Balance Due Notice • Form 1040 Prior Tax Year • Form 1040ES Estimated Payment • Form 4868 Automatic Extension to File • Form 1040 Installment Agreement • Form 1040 Advance Payment of a Determined Deficiency (Audit Adjustment or Under reporter Notice) • Form 1040X Amended Return • Form 5329 Return for Individual Retirement Arrangement Taxes • Trust Fund Recovery Penalty - Prior Tax Years • Trust Fund Recovery Penalty - Installment Agreement Federal Business Tax • Form 940, Current Tax Year • Form 940, Prior Tax Years • Form 940, Installment Agreements • Form 940, Amended or Adjusted Returns • Form 941, Current Tax Year • Form 941, Prior Year Quarters • Form 941, Installment Agreements • Form 941, Amended or Adjusted Returns • Form 943, Current Tax Year • Form 943, Prior Tax Years • Form 943, Installment Agreements • Form 943, Amended or Adjusted Returns • Form 944, Current Tax Year • Form 944, Prior Years • Form 944, Amended or Adjusted Returns • Form 945, Current Tax Year • Form 945, Prior Tax Years • Form 945, Installment Agreements • Form 945, Amended or Adjusted Returns • Form 1041, Current Tax Year • Form 1041, Prior Tax Years • Form 1065, Current Tax Year • Form 1065, Prior Tax Years In addition, residents of the following states can pay state income, sales or other taxes through ACI Payments, Inc.: • Alabama (Telephone and Internet) • Arkansas (Telephone and Internet) • California (Telephone and Internet) • Connecticut (Telephone and Internet) • District of Columbia (Telephone and Internet) • Georgia (Telephone and Internet) • Illinois (Telephone and Internet) • Indiana (Telephone and Internet ) • Iowa (Telephone and Internet) • Kansas (Internet Only) • Louisiana (Telephone and Internet) • Maryland (Telephone and Internet) • Minnesota (Telephone and Internet) • Mississippi (Telephone and Internet) • Nebraska (Telephone and Internet) • New Mexico (Telephone and Internet) • New Jersey (Telephone and Internet) • New York (Telephone and Internet) • Ohio (Telephone and Internet) • Oklahoma (Telephone and Internet) • Oregon (Telephone and Internet) • Pennsylvania (Telephone and Internet) • Rhode Island (Telephone and Internet) • Virginia (Telephone and Internet) • Washington (Internet Only) • West Virginia (Telephone and Internet) • Wisconsin (Telephone and Internet) Additional local payments such as parking citation fees, property tax payments, and utility bill payments are also available. For more information on payment types available to you, please visit our 'Who Can I Pay' page. [ T O P ] 13. I am an active duty military person stationed at a military or naval base, how do I enter my address information on your system? Provide your APO or FPO in lieu of a town or city designation and your AA, AE or AP in lieu of a state, county or province designation. [ T O P ]