1. What is my Payment History?
The Payment History is an exclusive feature available to customers who register for My Account. It stores all of your payment history for easy confirmation and reference. You can use this feature to track your payments. All payments completed while logged into My Account are stored in the Payment History.
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2. What information is stored in the Payment History?
The Payment History stores all of the basic information required to identify and confirm your payments. This includes the payment date, payment type, the agency you paid, the amount of the payment, the confirmation number, the amount of any convenience fees paid, and the payment status.
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3. How do I view additional detail on a payment?
Start by selecting the Payment History from the features and services menu and log-in to My Account if prompted. From here you will be presented with a list of your payments. To view additional detail, select the payment of interest and click on the "Details" button.
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4. How do I make sure all of my payments are stored in the Payment History?
To make sure all of your payments are stored, log into My Account using the log-in and sign-up options in the features and services menu.
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Do I need to sign up for My Account to access the Payment History?
Yes, My Account registration is required for access to this feature. Registration is free and easy and can be completed by clicking on the "Sign Up" link in the features and services menu.
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6. How do I confirm a payment if I have not previously signed up for My Account?
You can still confirm the status of any payment without having a My Account profile or logging into My Account by accessing "Payment Verification" in the Payment Center menu. You will need certain payment information in order to positively identify your payment.
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7. Is the information shown in the Payment History secure?
Yes, the Payment History can only be accessed with your My Account password. Credit card, debit card, bank account, Social Security Number or Employer Identification Number will NOT be displayed.
ACI Payments, Inc. does not share confidential information with anyone other than that which is minimally required by the government entity for which your payment is directed in order that it may be properly applied. In no event is your credit or debit card information ever shared with anyone including the government entity receiving your payment. Please see our Privacy Policy for more information.
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