Official Payments is here to help you and resolve any issue with our service.
As a first step, please contact Official Payments Customer Service Center
for assistance in resolving any issue with our services. Please visit our
section for complete details on Customer Service, including toll-free phone
numbers and email contact information. You may also contact us by postal
mail if you wish:
Official Payments Corporation
Customer Service Department
177 Technology Parkway
Auburn, AL 36830
If you feel that your question or issue with regard to the state, local or other
payments provided by Official Payments remains unresolved after contacting us, you
may contact the specific client to whom your payment was directed. The following
U.S. states provide specific contact information regarding the money transmission
services provided by Official Payments:
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
Entities other than FDIC insured financial institutions that conduct money
transmission activities in Colorado, including the sale of money orders,
transfer of funds, and other instruments for the payment of money or credit,
are required to be licensed by the Colorado Division of Banking pursuant to
the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.
If you have a Question about or Problem with
YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for
assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident
and have a Complaint about
THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing.
Please fill out the Complaint Form provided on the Colorado Division of
Banking's website and return it and any documentation supporting the
complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
CONSUMER FRAUD WARNING
1560 Broadway, Suite 975
Denver, CO 80202
Consumers are warned that fraud can and does occur. Please call Official Payments
toll-free at 800-487-4567 to report fraud or suspected fraud.
If you have a complaint, first contact the consumer assistance division of
Official Payments Corporation
. If you still
have an unresolved complaint regarding the company's money transmission or
currency exchange activity, please direct your complaint to the Texas
Department of Banking:
|In Person or U.S. Mail .......
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705-4294
|Telephone Number ..........
||1-877-276-5554 (toll free)
|Fax Number ........................
|E-mail Address ..................
|Website Address ...............
Consumer complaints should be in writing, providing
as much detail as possible. Please include the following information:
- The name of the institution and the name of any person(s) at the
institution with whom the complainant has had contact. Include telephone
number(s) and addresses.
- A complete description of the complaint and any efforts that have been
made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and
efforts toward resolution.
- Any suggestions regarding a preferred resolution of the complaint.