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General Information - Questions
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General Information - Answers
1. What is Official Payments?
Official Payments is the trusted payment services partner of the United States Internal Revenue Services, 25 state governments, the District of Columbia, more than 3,500 local and municipal government agencies, more than 400 colleges and universities, and other public and private interests in all 50 states. Our services revolve around making payments available by credit cards, debit cards, and electronic checks via the internet, telephone, point of sale, and other convenient channels. We are dedicated to making payments fast, easy, and secure for our clients, and their customers, by providing the best technology available, the highest level of security, and exceptional customer service.

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2. How is Official Payments affiliated with the government?
Official Payments is a wholly owned subsidiary of ACI Worldwide, Inc., a publicly traded company. Official Payments has contracts with federal, state and local government entities. These contracts enable Official Payments to collect and process citizens' tax and other payments on behalf of these entities. Because we work directly with the government agency, your payment is made securely and swiftly, with no delay in processing.

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3. What do you mean by federal, state, and local payments?
Federal payments made to the U.S. Treasury for personal and business income tax payments. State payments include both personal income tax payments as well as a wide range of business taxes and fees. Local payments include everything from property and real estate taxes to utility bills to parking and traffic citations.

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4. How does the payment process work?
Federal Payments - Once you submit your payment information to us, your credit or debit card issuer authorizes it and we send it to the Internal Revenue Service. The IRS will validate your Social Security Number(or ITIN) or Employer Identification Number and the other tax information you have provided before accepting your payment. Separately, the service fee is sent to the Official Payments account. See our Payment Process Demo.

State & Local Payments - Once you submit your payment information to us, your credit or debit card issuer authorizes it and we send it to the government or other entity. Separately, the service fee (minus the processing fees) is sent to the Official Payments account.

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5. If I paid my taxes through Official Payments, do I still have to file the associated paper form?
Each entity has different requirements on the filing of the associated paper forms, and you should check with the government agency to determine their requirements for filing the associated forms.

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6. Why should I use Official Payments to make a payment to a government or other entity using a credit or debit card?
Charging your payments on your credit or debit card is fast, convenient, and easy. It helps you defer the payment, giving you flexibility in your cash-flow management. And, if you participate in rewards programs offered by your card issuer, you actually earn rewards for your payments.

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7. Do I need to download any software to use this service?
No. Both our Web site and automated Pay by Phone service 1-888-UPAY-TAXsm
(1-888-872-9829) are available 24 hours, 7 days a week.

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8. What browsers does Official Payments support?
You need to use a browser that supports SSL (Secure Sockets Layer) 128-bit encryption. We recommend that you use the latest versions of browsers such as Microsoft Internet Explorer, Firefox, Google Chrome or Apple Safari. If your browser does not support this encryption and you prefer to pay via telephone, call 1-888-UPAY-TAXsm
(1-888-872-9829).

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9. Do you provide access for disabled adults?
In accordance with the Americans with Disabilities Act, Official Payments provides additional customer service for disabled adults or others who require special assistance making a payment. Telecommunication Relay Service (TRS) is available 24 hours a day, seven days a week. To reach TRS in any state, simply dial 711. TRS operators can call 1-877-297-7457 and select option 5 for special assistance with Official Payments Services.

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10. Who do I contact at Official Payments if I have any questions or need help?
To help Official Payments Customer Service Representatives assist you with your questions, please have the following information handy when you e-mail or call us:

  • • Name of the government entity you want to pay (e.g. Internal Revenue Service, State of California, or Maricopa County, AZ).
  • • Amount you want to pay.
  • • Contact e-mail address or telephone number where you can be reached.
  • • Confirmation number and the last four digits of your credit or debit card number, if you have already made a payment.

Online Payment Inquiries
E-mail our Customer Service Department directly at customerservice@officialpayments.com or dial 1-800-487-4567 for Customer Service assistance (Monday - Friday, 7:00am - 7:00pm CT).

Federal Payment Inquiries
Toll-free 1-877-754-4413
[ Automated Customer Service, 24/7 ]

State Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

Local Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

High Balance Payment Inquiries ($1,000,000 or greater)
Toll-free 1-888-889-7228
[ Monday - Friday, 7:00am - 7:00pm CT ]

International
1-703-653-2499
[ Monday - Friday, 7:00am - 7:00pm CT ]

Pay By Phone
Toll-free 1-888-UPAY-TAXsm
(1-888-872-9829)
[ Automated Telephone Service, 24/7 ]

TurboTax Payment Inquiries
Toll-free 1-866-382-6819
[ Monday - Friday, 7:00am - 7:00pm CT ]

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11. What types of taxes can I pay using the system?
NOTE: This system is solely for paying Federal Tax Payments and not State Tax Payments
Federal Personal Taxes

●  Form 1040 Current Year - Tax Year 2017
●  Form 1040 Current Year Notice for Tax Year 2017
●  Form 1040 Prior Tax Year - Tax Years 2008-2016
●  Form 1040ES Estimated Payment - Tax Year 2017 (Ends February 1, 2018)
●  Form 1040ES Estimated Payment - Tax Year 2018 (Starting March 1, 2018)
●  Form 4868 Automatic Extension to File - Tax Year 2017
●  Form 1040 Installment Agreement for Tax Years 2008-2017
●  Form 1040 Advance Payment of a Determined Deficiency (Audit Adjustment or Underreporter Notice) - Tax Years 2015-2017
●  Form 1040X Amended Return - Tax Years 2014-2017
●  Health Care Form 1040X Amended Return - Tax Years 2016-2017
●  Health Care SRP Form 1040 Advanced Payment of Determined Deficiency - Tax Years 2016-2017
●  Health Care SRP Form 1040 Notice Payments - Tax Year 2017
●  Form 5329 Return for Individual Retirement Arrangement Taxes - Tax Year 2017
●  Trust Fund Recovery Penalty - Prior Tax Years - 2008-2017
●  Trust Fund Recovery Penalty - Installment Agreement - Tax Years - 2008-2017

Federal Business Taxes

●  Form 940, Current Tax Year 2017
●  Form 940, Prior Tax Years, 2008-2016
●  Form 940, Installment Agreements, Tax Years 2008-2017
●  Form 940, Amended or Adjusted Returns Tax Years 2015-2017
●  Form 941, Current Tax Year 2018
●  Form 941, Prior Year Quarters 2017
●  Form 941, Installment Agreements, Tax Years 2008-2017
●  Form 941, Amended or Adjusted Returns, Tax Year 2015-2018
●  Form 943, Current Tax Year 2017
●  Form 943, Prior Tax Years, 2008-2016
●  Form 943, Installment Agreements, Tax Years 2008-2017
●  Form 943, Amended or Adjusted Returns Tax Years 2015-2017
●  Form 944, Current Tax Year, 2017
●  Form 944, Prior Years, 2015-2016
●  Form 944, Amended or Adjusted Returns Tax Years 2015-2017
●  Form 945, Current Tax Year 2017
●  Form 945, Prior Tax Years, 2008-2016
●  Form 945, Installment Agreements, Tax Years 2008-2017
●  Form 945, Amended or Adjusted Returns Tax Years 2015-2017
●  Form 1041, Current Tax Year 2017
●  Form 1041, Prior Tax Years 2008-2016
●  Form 1065, Current Tax Year 2017
●  Form 1065, Prior Tax Years 2008-2016

In addition, residents of the following states can pay state income, sales or other taxes through Official Payments:

●  Alabama (Telephone and Internet)
●  Arkansas (Telephone and Internet)
●  California (Telephone and Internet)
●  Connecticut (Telephone and Internet)
●  District of Columbia (Telephone and Internet)
●  Georgia (Telephone and Internet)
●  Illinois (Telephone and Internet)
●  Indiana (Telephone and Internet )
●  Iowa (Telephone and Internet)
●  Kansas (Internet Only)
●  Louisiana (Telephone and Internet)
●  Maryland (Telephone and Internet)
●  Minnesota (Telephone and Internet)
●  Mississippi (Telephone and Internet)
●  Nebraska (Telephone and Internet)
●  New Mexico (Telephone and Internet)
●  New Jersey (Telephone and Internet)
●  New York (Telephone and Internet)
●  Ohio (Telephone and Internet)
●  Oklahoma (Telephone and Internet)
●  Oregon (Telephone and Internet)
●  Pennsylvania (Telephone and Internet)
●  Rhode Island (Telephone and Internet)
●  Virginia (Telephone and Internet)
●  Washington (Internet Only)
●  West Virginia (Telephone and Internet)
●  Wisconsin (Telephone and Internet)
●  Wyoming

Additional local payments such as parking citation fees, property tax payments, and utility bill payments are also available. For more information on payment types available to you, please visit our 'Who Can I Pay' page.

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12. I am an active duty military person stationed at a military or naval base, how do I enter my address information on your system?
Provide your APO or FPO in lieu of a town or city designation and your AA, AE or AP in lieu of a state, county or province designation.

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