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Quick Reference Help
Our Customer Service Department is here to help you. In order for us to assist you, please have the following information ready when you contact us.

  • • Name of the government or other entity you want to pay (e.g. Internal Revenue Service, New York State, Bexar County, TX).
  • • Amount you want to pay.
  • • Contact e-mail address or telephone number where you can be reached.
  • • Confirmation number and the last four digits of your card number, if you have already made a payment.

Online Payment Inquiries - e-mail our Customer Service Department directly at customerservice@officialpayments.com or dial 1-800-487-4567 for Customer Service assistance (Monday - Friday, 7:00am - 7:00pm CT).
Federal Payment Inquiries
Toll-free 1-877-754-4413
[ Automated Telephone Service 24/7 ]

State Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

Local Payment Inquiries
Toll-free 1-800-487-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

High Balance Payment Inquiries ($100,000 or greater)
Toll-free 1-888-889-7228
[ Monday - Friday, 7:00am - 7:00pm CT ]
International
1-334-321-4567
[ Monday - Friday, 7:00am - 7:00pm CT ]

Pay By Phone
Personal Taxes: 1-888-UPAY-TAXsm
(1-888-872-9829)
[ Automated Telephone Service, 24/7 ]

TurboTax Payment Inquiries
Toll-free 1-866-382-6819
[ Monday - Friday, 7:00am - 7:00pm CT ]

Note: Because our business deals with credit and debit card payments of taxes and fees, our customer service representatives may request personal information such as your Social Security Number and credit or debit card number in order to assist you. We are committed to preserving your privacy and the security of your transaction. For more information, visit our Privacy Policy.
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