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E-Wallet - Questions
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E-Wallet - Answers
1. What is E-Wallet?
E-Wallet is a feature exclusively for customers who have registered and established a My Account profile. E-Wallet allows you to store multiple credit card numbers in a secure environment, and eliminate the need to enter in account information when making your payment. Once you have registered and created E-Wallet profiles, you can make payments faster and with less typing.

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2. How does E-Wallet work?
E-Wallet provides the ability to store multiple credit cards, and debit cards for making faster payments. You can create up to ten separate profiles for both credit and debit cards. You can edit and delete these profiles as needed. When making a payment after logging in to My Account, you will save time by having your credit information filled in automatically.

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3. Who can sign up for E-Wallet?
Anyone can setup an E-Wallet. To create an E-Wallet profile, simply click "E-Wallet" from the My Account Dashboard tab. Then follow the simple process to enter credit card information to complete the set-up.

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4. Why would I use E-Wallet?
E-Wallet saves you time because you don't have to look for your credit card information every time you make a payment. The payment information from your Primary account is conveniently pre-filled during the payment process, and you can quickly select another payment account if you have more than one set up.

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5. How do I set-up an E-Wallet profile?
You can set-up an E-Wallet profile by clicking the E-Wallet tab in the My Account Dashboard. Then click on the button to "Add Card" for a credit or debit card. Next, a simple screen will appear to create any "nickname" you wish, e.g. "My Visa Card", enter the details of the card, then click "Add". Your profile will be saved in a secure environment and available when you make your next payment.

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6. Is the information shown in E-Wallet secure?
Yes, E-Wallet can only be accessed with your My Account login and password. Credit card, debit card information will be masked when displayed. No one will ever see the full account numbers. Official Payments does not share confidential information with anyone other than the card or bank processors. In no event is your credit or debit card information ever shared with anyone including the entity receiving your payment. Please see our Privacy Policy for more information.

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7. Can I set up a default card?
With E-Wallet you designate one card to be the default, or "primary" that will be pre-filled in the payment information section when making a payment. Although the primary card will display first, you can change by selecting any of your other E-Wallet card profiles during the payment process.

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8. Can I change my card information?
Yes, E-Wallet provides the ability to change your card information, such as your card number, expiration date, etc. Simply click on the "Edit" link in the row of the card you wish to change and you will be presented with the ability to modify the profile. When done click the "Confirm" button, check your information and click "Finish". Your E-Wallet profile for that card will be saved.

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9. Can I delete a card?
Yes, E-Wallet provides the ability to change your card profile. Click on the "Delete" link in the row of the card you wish to remove and you will be presented with a warning that you are about to delete the profile. Click the "Delete" button and then the "Finish" button. Your E-Wallet profile for that card will be deleted.

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10. What information is stored in E-Wallet?
E-Wallet stores all of the basic information for credit card and debit card processing. For credit and debit cards, this includes the card type, account number and expiration date.

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11. Am I required to use E-Wallet to make a payment?
E-Wallet is an optional service provided by Official Payments within My Account. You do not need to create an E-Wallet profile to make a payment.

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12. Can I store than one credit card or debit card with E-Wallet?
Yes, you can store up to 10 credit/debit card profiles in E-Wallet.

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