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Redeem Membership Rewards® points towards your payment and convenience fee.

Learn More | Frequently Asked Questions | Terms and Conditions

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Now you can redeem Membership Rewards points towards the cost of the payment and convenience fee when making a payment through Official Payments.

Using Membership Rewards points towards the payment and convenience fee.

1) Make a payment with an American Express® Card enrolled in the Membership Rewards program.

2) On the Official Payments payment confirmation page, click the Redeem Membership Rewards points link found at the bottom of the page.

3) Enter the information requested on the Redemption page to see if you are eligible to redeem points towards the payment of the payment and convenience fee.

4) Learn how much of your payment and convenience fee you are able to cover with the available Membership Rewards point balance and determine whether you want to redeem points.

You can then initiate redemption of points.

How will the credit appear on your account statement? A charge for the payment and convenience fee will appear on your American Express Card account statement.

If you choose to redeem Membership Rewards points towards the payment and convenience fee, the redemption will appear as a credit on your Card statement.

Frequently Asked Questions      [ Back to Top ]

Q. How can I redeem Membership Rewards® points towards the cost of the payment and convenience fee when making a payment online?
A. Once you have paid your payment and convenience fee online using an American Express® Card enrolled in the Membership Rewards program as a form of payment, we will provide you with the option to get the following information:

   • Your eligibility to redeem points for payment of the payment and convenience fee.
   • The Membership Rewards point balance.
   • The amount of the payment and convenience fee covered by the available Membership Rewards points balance.

After you have the above information, if you elect to, you can then redeem points to pay for your payment and convenience fee.

Q. How can I learn more about the Membership Rewards program?
A. Please visit the Membership Rewards program website at www.americanexpress.com/rewards.

Q. Is there a fee for using Membership Rewards points to pay for a payment and convenience fee?
A. No. There is no fee to redeem points towards your Official Payments payment and convenience fee.

Q. Can I use Membership Rewards points to pay a portion or all of the payment I owe?
A. Yes. You can choose to use to use Membership Rewards points for all or a portion of the payment and convenience fee paid.

Q. How do I know if I can use Membership Rewards points to pay for the payment and convenience fee?
A. Once you have paid your payment and convenience fee select "Redeem Membership Rewards points" at the bottom of the confirmation page. This will bring you to the 'Step 1 of 2 Redeem Membership Rewards points' page. There, when you confirm your American Express Card information, you will be given an option to find out how much of the payment and convenience fee you are eligible to cover with the available point balance.

If you are eligible, then you can decide whether you want to redeem points toward the payment of the payment and convenience fee.

Q. How will the charges appear on my monthly American Express Card statement?
A. The charge for your payment and convenience fee will appear on your American Express Card account statement just as any other charge will appear. If you redeem points to have a credit issued towards the payment and convenience fee, the credit will likely appear on the same Card that the charge will be applied. Each will appear as a separate transaction.

Q. Can I have points returned to my account after I have redeemed Membership Rewards points for a purchase?
A. Like all other redemptions made via the Membership Rewards program, requests to redeem points are considered permanent and non-returnable.

Q. What if I don't have enough points to cover the entire payment and convenience fee?
A. If you do not have enough points to pay for the entire payment and convenience fee, you can use as little as 200 points or up to the amount of the available point balance toward a portion of the cost of the payment and convenience fee.

Q. What if I want to pay for only part of my payment and convenience fee using Membership Rewards points?
A. Provided you have the minimum of 200 or more points in your Membership Rewards account, you will be able to select the number of points to redeem toward the payment and convenience fee.

Q. Can American Express Cardmembers living abroad redeem Membership Rewards points towards their payment and convenience fee?
A. Currently, Cardmembers with foreign billing addresses are not able to redeem Membership Rewards points towards their payment and convenience fee. If you have a foreign billing address, please call 1-800-AXP-EARN or visit www.membershiprewards.com for further assistance.

Q. Who do I contact if I have questions about my point balance or about this program?
A. To obtain information about your Membership Rewards account or point balance, please contact American Express Membership Rewards Customer Service at 1-800-297-3276 or www.membershiprewards.com.

Terms and Conditions      [ Back to Top ]

To qualify, the American Express Card account you designate for this transaction must be enrolled in the Membership Rewards program and all of your Card accounts with us must be in good standing. The Card account you designate will be charged for your payment and convenience fee. American Express will debit Membership Rewards points from your program account and will issue a credit for the corresponding dollar amount to the Card account you designate. Once the Membership Rewards points have been redeemed, the points can not be converted back into your account. The credit to your Card account may not appear during the same billing period as the charge for the payment and convenience fee. If the points redeemed do not cover the entire amount of the charge for your payment and convenience fee, the balance of the purchase price will remain charged to the Card account designated in your payment transaction. If a charge for a purchase is included in a Pay Over Time feature balance on your Card account (for example, the Extended Payment Option), the statement credit associated with that charge may not be applied to that Pay Over Time feature balance. Instead the statement credit may be applied to your Pay In Full balance. If you believe this has occurred, please contact us by calling the number on the back of your card.

I understand and allow Official Payments Corp. to inform American Express of my payment and convenience fee amount to calculate the number of Membership Rewards points required towards that payment and convenience fee.